Refund policy

Hidelcusive: Easy Returns & Exchanges

Your satisfaction is our top priority. If your Hidelcusive purchase isn't quite right, we've made the return process simple and straightforward.

The Hidelcusive Guarantee Window

We accept returns for eligible items within 14 calendar days of the confirmed delivery date.

Extended Holiday Coverage

Purchases made between November 1st and December 24th are eligible for an extended return period, running until January 31st of the subsequent year, allowing plenty of time for gift returns. Please note Custom duties are paid to the government and related agencies hence these are not refundable.

Return Eligibility Checklist

To qualify for a refund, all items must meet the following criteria:

  • Condition: Must be in pristine, unused condition. We cannot accept items showing signs of wear, scuffs, or damage.
  • Packaging: Must include all original components: the box, dust bag, and any attached swing tags or "do not remove" labels.

Items Excluded from Returns (Final Sale): We are unable to process refunds or exchanges for items that have been customized or personalized, products marked explicitly as Final Sale, and gift cards or digital vouchers.

Initiating Your Return

The fastest way to process your return is through our secure online portal:

  1. Locate Your Order: Use the link in your original shipping confirmation email, or sign into your Hidelcusive account.
  2. Request: Select the order and look for the "Start a Return" option.
  3. Choose Shipping: Follow the prompts to select how you wish to ship the item back to us.

Canadian Return Options 

We offer two convenient methods for returning items within Canada:

  1. Hidelcusive Prepaid Label:
    • Cost: A flat-rate fee of CAD $7.00 will be deducted from your total refund amount.
    • Process: We email you a tracked shipping label (valid for use with our assigned carrier, e.g., Canada Post or UPS). Simply print, affix, and drop off the parcel.
  2. Ship Yourself (Customer Preferred):
    1. You are responsible for purchasing postage and securing the item.
    2. Please use a trackable and insured courier service and include the return slip within the package.

International and U.S. Returns

Customers returning items from outside Canada, including the United States, must use the "Ship Yourself" option. You are responsible for all associated return shipping costs, customs brokerage fees, and any return duties. Please note: Initial shipping charges, duties, and taxes paid on the original purchase are non-refundable.

Refund Timelines

Once your package arrives at our facility, it undergoes a quick inspection. We then initiate the refund:

  • Processing Time: Please allow 7 to 10 business days from our receipt of the return for the funds to be credited back to your original payment method. Longer wait times may occur during major holidays.

Exchange Policy (The Quickest Route)

To ensure you get the item you want as fast as possible, we do not process direct exchanges. Please follow this simple two-step process:

  1. Return your existing item for a refund.
  2. Place a new order on our website for the desired product (size, colour, etc.).

Returning a Gift

If you received a Hidelcusive item as a gift and need to return it, please reach out to our team. With the original order number, we can process the return for Hidelcusive store credit.

Need Assistance?

Our dedicated customer care team is here to help!

  • Email: info@hideclusive.com